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Privacy Policy

This is a privacy policy for Dorchester Collection. We respect your privacy. Here is an outline of the information that Dorchester Collection gathers, how it is used, and how you can opt-out.

If you have any questions about this privacy policy, please email sales@dorchestercollection.co.uk.

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used. To make this Policy easy to find, we make it available via the link at the bottom of all pages.

Relevant legislation:

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

  • UK Data Protection Act 1988 (DPA)
  • EU General Data Protection Regulation 2018 (GDPR)

The Information We Collect:

This Policy applies to all information collected or submitted on the Dorchester Collection website. On some pages you can make requests and request Dorchester Collection to make contact with you. The types of personal information collected at these pages are:

  • Name
  • Email address
  • Phone number

The Way We Use Information:

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We undertake not to retain any of your personally identifiable data any longer than necessary. Data will be retained for the purposes already mentioned in this policy until such time as it becomes no longer valid or you specifically request its removal.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. We will always provide you with a simple way to later opt out later should you change your mind.

Personal information that this website collects and why we collect it:

This website collects and uses personal information for the following reasons:

Google Analytics

Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third-party data processor (see Third Party Processors below).

GA makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

The legal basis for processing personal data

These are the following legal reasons for processing personal data:

  • For the performance of a contract with You or our Client
  • For the purpose of furthering Dorchester Collection legitimate interests including providing better services and applications
  • For marketing purposes where you opted in to receive marketing communications from us. We will process your personal data and provide you with marketing communications in line with the preferences you have provided

Contact forms and email links

Should you choose to contact us using the contact form on our Contact Us Page, none of the data that you supply will be stored by this website or passed to / be processed by any of the third-party data processors defined in section below.  Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

Data Breaches:

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Cookies:

Cookies may be used on this site. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to benefit from the features that use cookies.

This website uses the cookies for third party services from Google Analytics which install cookies to help us monitor our website's usage and performance.

None of the cookies contain personally identifiable information.

Our Third-Party Data Processors:

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the Privacy Policy.

    Google (Privacy policy: https://www.google.com/intl/en-GB/policies/privacy/)

    Eco Hosting [Hosting Company] (Privacy policy: https://ecohosting.co.uk/privacy.html)

Data Controller:

The data controller of this website is: Dorchester Collection Limited, a UK Limited Company with company number: 04628046

Whose registered office is:

Leanne House, 6 Avon Close, Weymouth, Dorset, United Kingdom, DT4 9UX

And whose operating office is:

Compass House, The Grove, Dorchester, Dorset, DT1 1XL

Our Commitment to Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment to Children's Privacy:

Protecting the privacy of the young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 16, and no part of our website is structured to attract anyone under 16.

How You Can Access or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by contacting us at sales@dorchestercollection.co.uk. To have your information removed from our system please contact sales@dorchestercollection.co.uk from the email used to originally make first contact with the site. We use this procedure to better safeguard your information.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at 01305 264491 or send us an email at sales@dorchestercollection.co.uk.

In the extremely unlikely event that you are dissatisfied with any way that we handle your data requests, you are able to raise your issue with the ICO.

Changes to our Privacy Policy:

This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

Change Log

    02/08/2019 - Privacy Policy revised

Share

Great dealership, knowledgeable and give good advice whatever your own particular quirks and requirements. Will always try to help you to make the right decision for you.

GK via google reviews

Ben and Paul were brilliant to deal with and sold me exactly the right car for me at a very good price. Would highly recommend.

TR, Via google reviews

Brilliant & helpful, car dealer that will do all they can to sort out any problems that arise during purchase. An excellent business that I will happily recommend to others.

CR via Favebook reviews

Always excellent service from Ben, I wouldn't go anywhere else

GW. Via Google reviews

Really good genuine service and friendly staff

AD via google reviews

Purchased a VW Polo for my wife and arranged with Ben to have it delivered to us which was done by Ben himself and all was good. We did identify a few issues overnight, which following a text to Ben he was back to pick the vehicle up at 8am the following morning and brought it back the same day having sorted the issues. It is this personal touch and doing what they say at point of sale which makes the difference and gives confidence that if anything does go wrong they will sort and not quibable. Please maintain the personal touch and I would reccommend highly.

HW. Via Google reviews

We went hear when desperate for a good family car as expecting our first child in a few weeks and (we had just been sold a timebome of a car from another dealer that had since refused to fix any problems with the car). The staff at Dorchester collection were so lovely giving really honest advice. They stuck to our price range and pointed out cars that they thought would suit us best. They had a great knowledge of all the cars but didn't blind you with technical terms. They gave us so much time to make our choice. They even gave us a very reasonable price for our old car. Even came with what looked like a very honest comprehensive warranty but thankfully we never had to use that. They are such a lovely company we recommend to everyone.

LC via google reviews

Friendly, honest staff. Unaccompanied test drive, good service all round..... And a bouquet of flowers in my new car when I picked her up! Highly recommend.

NR. Via Google reviews

Fantastic customer service from Ben and the team. I just picked up our new family car and it's fantastic. You have made one heavily pregnant lady very happy! Would 100% recommend! Thank you!

DN- Via Google reviews

Pleasant and fair. No pressure selling. Excellent service.

JC via google reviews

I highly recommend Dorchester Collection they provides a service that is second to none. The staff are extremely friendly, genuine, honest and very fair. You will be treated with care, consideration, given excellent service, advice and a second to none guarantee to sort issues that may arise with your purchase. There was no high pressure sales technique employed by them, which is a welcome relief. I would not hesitate to buy from them again in the future. I would recommend them to everyone. Absolutely Awesome!!

AS Via Facebook

Bought my second car from them had first class service both times and after sales was brilliant too,very good all round service.

TM via Facebook reviews

We have now bought several cars from Dorchester Collection and, every time the service, care and consideration for us has been superb. Paul and Ben have given us excellent advice, worked hard to find us exactly the car we wanted, at a price we could afford and have never hassled us into making decisions. Brilliant service! Thank you.

VS via Facebook reviews

Have used them since 2011 and have been very pleased with service to a female who knows nothing about cars. Even installed blue tooth facility in my latest car purchase for me!

JM Via Google reviews

Could I thankyou very much for being so co-operative and above board in honouring your warranty on my car. My local Honda dealer even commented how efficient and co-operative you were in settling the parts and labour bill. Thankyou again for the flowers you kindly left for my wife, when we collected our car. A nice touch I thought. I would certainly not hesitate to recommend doing business with yourselves to anyone

DD - Burnham-on-Sea

Paul and Ben - many thanks for sorting out my car – the service that your company offers definitely goes much further than any other people I have dealt with and you are in grave danger of giving the second hand car business a good name!! You will be my first port of call if and when I decide a change of vehicle is needed.

IS - Kingston Upon Thames

As always a fantastic service from Ben and Paul, why go elsewhere!

ST via google reviews

Extremely helpful and friendly and professional. "Old fashioned" in a good way. It was gratifying to be treated with courtesy and trust. I felt like a valued customer.

Via the BUY WITH CONFIDENCE feedback forms

Buying a second-hand car can be a risky business but Dorchester Collection provide a service that is second to none - genuine, honest and very fair. You will be treated with care, consideration and given excellent advice with NO high pressure sales which is a welcome relief. Do not hesitate to buy from them - we would recommend them to everyone. Awesome!! - thanks again Paul, Andy and Ben.

NH via Facebook reviews

Good clean used cars

BH via google reviews

Hi, thank you for the excellent service when I bought our Nissan Qashqai recently. The attention we were given before, during and after the sale was second to none. Nothing was too much trouble, I would, and have done, recommend you to anyone. Thank you again and feel free to use this recommendation in any publicity. Kindest regards, Dave Morley. PS. We are very pleased with the car.

DM - Dorset

Fantastic buying experience. Some really nice touches.. Some high end dealers could learn from this dealer.. Ben is a great guy to deal with. Fair price for our px and a fair priced car.. Will definitely use again..

SS via Facebook reviews