If you would like to purchase one of our vehicles online and have it delivered, we can offer the following service:
1. We will send a video and photographs of the vehicle including pinpointing any issues on the vehicle, from the smallest stone chip to a kerbed alloy wheel to allow you to view the vehicle to the best of our ability in order to offer honesty and customer satisfaction from purchase through to delivery.
2. To secure and finalise a purchase, we will ask for a deposit and on receipt of this we will begin to prepare the vehicle. Preparation of the vehicle will include any servicing and MOT requirements with any issues being discussed with the customer and where possible resolved prior to delivery.
3. The vehicle will receive a full valet.
4. When the vehicle is ready for delivery we will request the balance and on receipt of this we will arrange delivery of the vehicle to the customer.
5. Delivery - We will arrange delivery at a convenient time to the customer and on arrival, we will unload the vehicle and disinfectant any surfaces whilst wearing protective gloves, we will then distance ourselves from the vehicle to allow you to inspect the vehicle and ensure you are satisfied before we leave.
Every effort will be made to ensure the delivery process is as safe as possible for all parties involved. As part of this service we have purchased a car transporter to enable us to make deliveries to customers and keep the number of people involved in the process to a minimum.
We believe this is the best way to currently conduct ourselves over the coming months with respect and consideration of social distancing, keeping any un-neccessary journeys to a minimum.
** Delivery charges may apply. Not all vehicles will be able to be transported due to weight restrictions. **
Purchased a VW Polo for my wife and arranged with Ben to have it delivered to us which was done by Ben himself and all was good. We did identify a few issues overnight, which following a text to Ben he was back to pick the vehicle up at 8am the following morning and brought it back the same day having sorted the issues. It is this personal touch and doing what they say at point of sale which makes the difference and gives confidence that if anything does go wrong they will sort and not quibable. Please maintain the personal touch and I would reccommend highly.
HW. Via Google reviews
Buying a second-hand car can be a risky business but Dorchester Collection provide a service that is second to none - genuine, honest and very fair. You will be treated with care, consideration and given excellent advice with NO high pressure sales which is a welcome relief. Do not hesitate to buy from them - we would recommend them to everyone. Awesome!! - thanks again Paul, Andy and Ben.
NH via Facebook reviews
Good clean used cars
BH via google reviews
Ben and Paul were brilliant to deal with and sold me exactly the right car for me at a very good price. Would highly recommend.
TR, Via google reviews
Extremely helpful and friendly and professional. "Old fashioned" in a good way. It was gratifying to be treated with courtesy and trust. I felt like a valued customer.
Via the BUY WITH CONFIDENCE feedback forms
Hi, thank you for the excellent service when I bought our Nissan Qashqai recently. The attention we were given before, during and after the sale was second to none. Nothing was too much trouble, I would, and have done, recommend you to anyone. Thank you again and feel free to use this recommendation in any publicity. Kindest regards, Dave Morley. PS. We are very pleased with the car.
DM - Dorset
Paul and Ben - many thanks for sorting out my car – the service that your company offers definitely goes much further than any other people I have dealt with and you are in grave danger of giving the second hand car business a good name!! You will be my first port of call if and when I decide a change of vehicle is needed.
IS - Kingston Upon Thames
Fantastic buying experience. Some really nice touches.. Some high end dealers could learn from this dealer.. Ben is a great guy to deal with. Fair price for our px and a fair priced car.. Will definitely use again..
SS via Facebook reviews
As always a fantastic service from Ben and Paul, why go elsewhere!
ST via google reviews
We have now bought several cars from Dorchester Collection and, every time the service, care and consideration for us has been superb. Paul and Ben have given us excellent advice, worked hard to find us exactly the car we wanted, at a price we could afford and have never hassled us into making decisions. Brilliant service! Thank you.
VS via Facebook reviews
We went hear when desperate for a good family car as expecting our first child in a few weeks and (we had just been sold a timebome of a car from another dealer that had since refused to fix any problems with the car). The staff at Dorchester collection were so lovely giving really honest advice. They stuck to our price range and pointed out cars that they thought would suit us best. They had a great knowledge of all the cars but didn't blind you with technical terms. They gave us so much time to make our choice. They even gave us a very reasonable price for our old car. Even came with what looked like a very honest comprehensive warranty but thankfully we never had to use that. They are such a lovely company we recommend to everyone.
LC via google reviews
Great dealership, knowledgeable and give good advice whatever your own particular quirks and requirements. Will always try to help you to make the right decision for you.
GK via google reviews
Bought my second car from them had first class service both times and after sales was brilliant too,very good all round service.
TM via Facebook reviews
Really good genuine service and friendly staff
AD via google reviews
I highly recommend Dorchester Collection they provides a service that is second to none. The staff are extremely friendly, genuine, honest and very fair. You will be treated with care, consideration, given excellent service, advice and a second to none guarantee to sort issues that may arise with your purchase. There was no high pressure sales technique employed by them, which is a welcome relief. I would not hesitate to buy from them again in the future. I would recommend them to everyone. Absolutely Awesome!!
AS Via Facebook
Could I thankyou very much for being so co-operative and above board in honouring your warranty on my car. My local Honda dealer even commented how efficient and co-operative you were in settling the parts and labour bill. Thankyou again for the flowers you kindly left for my wife, when we collected our car. A nice touch I thought. I would certainly not hesitate to recommend doing business with yourselves to anyone
DD - Burnham-on-Sea
Fantastic customer service from Ben and the team. I just picked up our new family car and it's fantastic. You have made one heavily pregnant lady very happy! Would 100% recommend! Thank you!
DN- Via Google reviews
Have used them since 2011 and have been very pleased with service to a female who knows nothing about cars. Even installed blue tooth facility in my latest car purchase for me!
JM Via Google reviews
Pleasant and fair. No pressure selling. Excellent service.
JC via google reviews
Friendly, honest staff. Unaccompanied test drive, good service all round..... And a bouquet of flowers in my new car when I picked her up! Highly recommend.
NR. Via Google reviews
Always excellent service from Ben, I wouldn't go anywhere else
GW. Via Google reviews
Brilliant & helpful, car dealer that will do all they can to sort out any problems that arise during purchase. An excellent business that I will happily recommend to others.
CR via Favebook reviews